1. Introduction

DesertPay (“we”, “us”, “our”) provides payment infrastructure services to businesses across the UAE. This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, platform, dashboard or services.
DesertPay works with regulated banking and acquiring partners to process payments. We only collect and use personal data as needed to provide our services, in line with applicable UAE data protection law, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information We Collect

• Business information — company name, trade licence, registration details, business address.
• Contact information — names, email addresses, phone numbers of business owners and authorised users.
• Payment and transaction data — transaction volumes, processing history, settlement details.
• Technical data — IP address, device and browser information, and usage data when you use our website or dashboard.
• Compliance data — information required for identity verification and anti-money laundering (AML) checks.

3. How We Use Your Information

• Set up and manage your DesertPay account
• Process transactions and settlements
• Provide access to the merchant dashboard and reporting tools
• Comply with legal, regulatory and Payment Scheme requirements
• Communicate with you about your account, support requests or updates
• Improve our products and services

4. Sharing Your Information

• Regulated banking and acquiring partners, to process payments and settlements
• Payment Schemes (such as Visa and Mastercard), as required for transaction processing
• Regulatory authorities, where required by law
• Service providers who support our platform, under confidentiality obligations

We do not sell your personal data to third parties.

5. Data Retention

We retain personal data for as long as necessary to provide our services and to meet legal, regulatory and accounting obligations.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, where legally permitted
• Object to certain uses of your data

To exercise these rights, contact us at privacy@desertpay.ae.

7. Security

We use appropriate technical and organisational measures to protect your data, including encryption and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.